Product Care

Please note that all our products are handcrafted and variances may occur. No two products will be exactly the same. Dimensions, shapes, stitching and colouring may vary slightly.

Our baskets are made of rope, which is a textile. A textile is a flexible material made by creating an interlocking network of yarns. This means that our baskets are flexible, and they are not as rigid as wicker, wood, plastic, metal or any other non-flexible material. With proper care, our baskets will maintain their shapes. Please note that when we pack our products, we often fold them. Due to the products being made from rope, it is easy to bend the products back to their original shape. If your basket becomes 'floppy' over time, reshape the basket by shaking it out and firmly stuffing the basket with blankets, towels or pillows. Please see the care videos below.

When using our products to hold pot plants, please be sure to use a waterproof pot without holes at the bottom, or alternatively please place a tray in the cotton planter underneath the pot plant. Our planters are NOT waterproof. 

HOW TO CLEAN 100% COTTON ROPE & JUTE ROPE PRODUCTS:

To clean dirt and scuff marks off the cotton, rub with the adhesive side of broad scotch tape; or gently spot clean with a wet cloth and mild hand wash soap. It is best for the cotton rope not to get wet. It is, however, possible. For the best results if the product does need to be washed, please hand wash gently. It is also possible to machine wash the products. Please ensure the product dries evenly. Because of the thickness of the cotton rope, the product may dry slightly yellow. In this case, rewash the product and ensure that it dries evenly and as fast as possible.

HOW TO CLEAN WITHOUT WATER & SOAP:

Please watch the video below to learn how to clean cotton rope baskets, cotton rope bags, planters, placemats and more, without using water or soap! 

 

HOW TO MACHINE-WASH SMALLER PRODUCTS:

When machine-washing smaller products, use a faster spin option. Reshape the products after washing. For larger products, use a slower spin option. Make sure that the products dry as fast as possible. 

For products made from dyed cotton rope, we recommend that the dyed rope does not get wet. Dyed rope may run when wet. If the product does need to be washed, test one part of the dyed rope before completely wetting the product. Please wash gently with cold water and ensure that it dries evenly and as fast as possible.

HOW TO MACHINE-WASH BAGS:

 

UNPACKING GUIDE:

Please note that when we pack our products, we often fold them. Due to the products being made from rope, it is easy to bend the products back to their original shape. 

 

MAINTAINING THE BASKET'S SHAPE:

Our baskets are made from a textile material, which is flexible, resulting in the possibility of the basket changing shape with use over time. It is, however, possible to reshape the basket by shaking it out and firmly stuffing the basket with throws, blankets, towels, pillows or even laundry. Please see the video below: 

 

For the large baskets and laundry baskets, please ensure not to place items such as clothing or towels on top of the baskets. Extra weight may cause the basket to sag. See the video to see how to reshape the basket. Please make sure that wet laundry is not stored in the cotton baskets.  

Products of the Mia Mélange cotton collections are made from 100% cotton rope which we carefully sew together in a coiling technique. The cotton is grown locally in South Africa by farmers who are members of the Better Cotton Initiate (BCI).

HOW TO CLEAN MULTIFILAMENT POLYPROPYLENE OR POLYESTER ROPE PRODUCTS: 

To clean products made from multifilament polypropylene or polyester rope, rub with the adhesive side of broad scotch tape, or spot clean with water and mild soap or hand wash separately. For the best results if the product does need to be washed, please hand wash gently. It is also possible to machine wash the smaller rope products. Please ensure the product dries evenly.

These products are made from South African sourced multifilament polypropylene. The rope is carefully sewn together in a coiling technique.

HOW TO CLEAN PRODUCTS WITH LEATHER:

Clean with a soft, dry cloth and linseed oil. Keep away from water to avoid marks and stains. 

HOW TO CLEAN PRODUCTS WITH FELT:

For products that contain felt, spot clean with water and soap, or hand wash separately. Please take care not to wash dyed rope. The felt is made in South Africa from recycled plastic. Please note that the felt cannot withstand heat above 100°C.  

HOW TO CLEAN FABRIC FACE MASKS:

You must have at least two cloth masks per person so you will be able to wash one and have a clean one ready for use. 

  • WASH & IRON BEFORE USE (Do not hot-iron the non-woven filter, do not iron ties)
  • Wash the mask daily in soap and hot water (hand washing only will increase the lifespan of the mask)
  • Rinse thoroughly and dry 
  • IRON THE MASK - this is the best means of disinfection! (Do not hot-iron the non-woven filter, do not iron ties)
  • If you do not have an iron, place the mask with the outside facing down on a metal sheet and place it in the sun; leave it there for a couple of hours - the heat should disinfect it
  • DO NOT SOAK THE MASK IN CHEMICALS AS THESE GET ABSORBED AND MAY BE INHALED CAUSING DAMAGE TO THE RESPIRATORY TRACT 

Please note that all our products are handcrafted and variances may occur. No two products will be exactly the same. Dimensions may vary.